Over the last decade, healthcare costs have continued to rise in the United States while outcomes have been stagnant and, in some cases, declined. Implementation of strategies around patient- or consumer-driven care has been a struggle as stakeholders try to define, measure, and improve the patient experience.

Precision’s Elizabeth Oyekan and Cynthia Miller propose a vision for the future of the patient/consumer experience that can also serve as a blueprint for organizations to develop and implement a strategy that is not only effective but also aligns with the values of their organizations and communities.

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